Frequently Asked Questions

The green light indicates the status of the AC outlet it monitors. It will stay ON when the power supply is normal and turn OFF if there is a power outage, regardless of whether the device is turned on or not.

If the red light re-illuminates a few seconds after you click “Save and Restart”, it indicates that the device may not have successfully connected to your Wi-Fi network. As a result, the device is not registered with the server, and no email or text notifications will be sent. Please download the setup failure troubleshooting guide, which may help you resolve the issue by following the steps provided.

A flashing red light typically indicates that your Risinglink device has successfully connected to your Wi-Fi network but is experiencing difficulty communicating with our cloud server, often due to a firewall blocking the connection.

You will need to put your Risinglink power failure detector back into setup mode. The steps are as follows:

1. Press the white switch to power off the device.

2. After the device is turned off, refer to Steps 4 through 7 of the Start guide in the user manual. These steps are identical to your initial setup procedure.

During this process, you only need to modify the Wi-Fi network name and password, while leaving others as they are.

There are two options:

Option 1: Do it yourself.

You will need to put your Risinglink Power Failure Detector back into setup mode. The steps are as follows:

1. Press the white switch to power off the device.
2. After the device is turned off, refer to Steps 4 through 7 of the Start Guide in the user manual. These steps are identical to your initial setup procedure.

During this process, you only need to add/update your email addresses or phone numbers while leaving everything else as it is.

Option 2: Contact us.

Simply send a brief email to our support team at support@risinglink.com. We will add/update your email addresses or phone numbers on the server directly. No action is required on your part.

The internal backup battery is not rechargeable; however, it is designed for longevity. In the event of a power outage, the device will chirp for up to 30 seconds per incident if the buzzer feature was activated during setup. After alerting you to the power loss, the device immediately enters sleep mode to preserve battery life. Assuming a stable Wi-Fi connection that doesn’t require repeated attempts to reconnect, the battery should last for several years under normal conditions.

The required battery type is CR2. To replace the battery, please refer to the instructions in Section 5 on page 8 of the user manual.

When you replace the battery, there’s no need to redo the setup process. Simply power off the device, replace the battery, and power it back on. All your settings, including email addresses and phone numbers, are stored locally on the device and will remain unchanged.

If the red light re-illuminates a few seconds after you click “Save and Restart”, it indicates that the device may not have successfully connected to your Wi-Fi network. As a result, the device is not registered with the server, and no email or text notifications will be sent. Please download the setup failure troubleshooting guide, which may help you resolve the issue by following the steps provided.

A flashing red light typically indicates that your Risinglink device has successfully connected to your Wi-Fi network but is experiencing difficulty communicating with our cloud server, often due to a firewall blocking the connection.

When you replace the battery, there’s no need to redo the setup process. Simply power off the device, replace the battery, and power it back on. All your settings, including email addresses and phone numbers, are stored locally on the device and will remain unchanged.

You will need to put your Risinglink smart water leak detector back into setup mode. The steps are as follows:

1. Press the square switch (SW2) to power off the device.
2. After the device is turned off, refer to Steps 4 through 7 of the Start guide in the user manual. These steps are identical to your initial setup procedure.

During this process, you only need to modify the Wi-Fi network name and password, while leaving others as they are.

There are two options:

Option 1: Do it yourself.

You will need to put your Risinglink smart water leak detector back into setup mode. The steps are as follows:

1. Press the square switch (SW2) to power off the device.
2. After the device is turned off, refer to Steps 4 through 7 of the Start Guide in the user manual. These steps are identical to your initial setup procedure.

During this process, you only need to add/update your email addresses or phone numbers while leaving everything else as it is.

Option 2: Contact us.

Simply send a brief email to our support team at support@risinglink.com. We will add/update your email addresses or phone numbers on the server directly. No action is required on your part.

If the red light re-illuminates a few seconds after you click “Save and Restart”, it indicates that the device may not have successfully connected to your Wi-Fi network. As a result, the device is not registered with the server, and no email or text notifications will be sent. Please download the setup failure troubleshooting guide, which may help you resolve the issue by following the steps provided.

A flashing red light typically indicates that your Risinglink device has successfully connected to your Wi-Fi network but is experiencing difficulty communicating with our cloud server, often due to a firewall blocking the connection.

The float switch wire that comes with the device is 10 feet long. And yes, it can be extended. Many of our users have successfully extended the wire themselves using a waterproof 2-conductor wire.

The waterproof 2-conductor wire is durable and good for outdoor use. This type of wire is widely available at local hardware stores and online. Simply search for “2-conductor waterproof wire” to find a suitable match. The extension process is straightforward, and many of our customers have successfully implemented it.

You will need to put your Risinglink smart water level monitor back into setup mode. The steps are as follows:

1. Press the square switch (SW2) to power off the device.
2. After the device is turned off, refer to Steps 5 through 8 of the Start guide in the user manual. These steps are identical to your initial setup procedure.

During this process, you only need to modify the Wi-Fi network name and password, while leaving others as they are.

There are two options:

Option 1: Do it yourself.

You will need to put your Risinglink smart water level monitor back into setup mode. The steps are as follows:

1. Press the square switch (SW2) to power off the device.
2. After the device is turned off, refer to Steps 5 through 8 of the Start Guide in the user manual. These steps are identical to your initial setup procedure.

During this process, you only need to add/update your email addresses or phone numbers while leaving everything else as it is.

Option 2: Contact us.

Simply send a brief email to our support team at support@risinglink.com. We will add/update your email addresses or phone numbers on the server directly. No action is required on your part.

When you replace the battery, there’s no need to redo the setup process. Simply power off the device, replace the battery, and power it back on. All your settings, including email addresses and phone numbers, are stored locally on the device and will remain unchanged.